Your vehicle has been damaged and you want it restored to pristine condition again. But how do you know which auto body repair shop can be trusted?
If you notice any of the following five warning signs when you visit an auto body shop, take it as a sign to go somewhere else.
#1) Poor Appearance
Take a good look around when you step into an auto body shop. A reputable auto body shop is clean, well-organized and has modern equipment. Staff are professional in appearance too.
Shops that are extremely dirty or disorganized could be a warning for the type of service to come.
#2) Time Delays
Your vehicle is relied upon to get you and your family from Point A to Point B.
If the auto body shop doesn’t provide a rental vehicle for you while your vehicle is getting fixed, then it can be stressful to make alternate arrangements when completion dates are unfulfilled. Although there are times when delays are out of a shop’s control, for the most part, the initial estimated delivery date should be accurate.
Auto body shops that are professionally run know the proper amount of time it takes to make the necessary repairs to your vehicle. This helps you make alternate travel arrangements while the vehicle’s being repaired.
#3) Discourteous Behaviour
The type of customer service you receive from the beginning is a great indication of how you will be treated throughout the process.
You and your vehicle deserve to be treated with respect. If you experience any rude, apathetic behaviour from shop personnel, go somewhere else where you’ll be treated right.
#4) Price Changes
Reputable auto body repairs shops should provide you with a detailed, written estimate. Giving out extremely low quotes or verbal estimates only may be just a tactic to get you in the door.
Sure, unexpected costs can arise when your vehicle starts being worked on. However, a good shop would discuss the possibility of that happening at the time of the initial estimate, and for the most part, should stick to the agreed upon initial cost.
When it comes to auto body repair shops, it’s understandable to be apprehensive. You’ve likely heard of a family member or friend who has been provided with dishonest, costly service and worry about the same experience happening to you.
At Waterdown Collision, our family run business has been providing exceptional collision repairs since 1974. Our honest, trustworthy service is backed by work guarantees so that you have nothing to worry about. We are the Diamond recipient of the Flamborough Review’s 2018 Reader’s Choice Awards and are also an accredited member of the Canadian Collision Industry Accreditation Program.