F.A.Q.

If my vehicle's frame is damaged is it a total loss?
No - a car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built as a unibody (frame and body as one). Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

Can you match the paint colour?
Yes we can! Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

Can I get other service work done on my vehicle while it is in the body shop?
Yes. Just let your advisor knows what other work you would like done so that he or she can make the necessary arrangements.

Can I get ride home when I drop off my car?
Yes, we have multiple customer shuttle vehicles and will be happy to offer you a ride back home. We can also pick you up when your car is ready.

How can I get rental car?
We are a certified Enterprise depot, and have rental cars available to you on site. We also have a fleet of 7 loaner cars that maybe available for those who do not have rental coverage.

The person that hit my car wants to just pay for the damage without involving the insurance companies.
That is up to you. You should ensure that the other party understands that the estimate we provide is just ‘an Estimate’ and prices are subject to change once the repairs are completed. We will handle all logistics of payment with the other party.

Is there a warranty on the repairs to my vehicle?
Yes. We guarantee all repairs with a Lifetime Warranty.

Do I have to pay a deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry collision coverage, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

Who do I pay my dedictible to?
If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

What forms of payment do you accept?
We accept Visa, MasterCard, Debit, Cash and Certified Cheque.

How long will the repairs to my vehicle take?
How long it takes to repair your vehicle depends on the work that is being done. Your advisor will give you an estimate of the time it will take to complete the repairs to your vehicle.

What options do you have for lease return vehicles?

Save hundreds of dollars in dealer charges! Waterdown Collision offers several options for lease return vehicles that are more cost efficient than paying dealer penalties and we offer quick turn around (same day or next day):

Quick clean up

  • exterior buff and shine
  • interior clean up

Bumpers Bumps and Bruises

  • bumper repair
  • refinishing of dings and scratches on entire vehicle